Delivery Policy

Order Processing & Dispatch

• Orders placed before 2:00 PM (UK time) will be dispatched the same day, unless the product requires setup or preparation.
• Orders placed after 2:00 PM will be dispatched on the next working day.
• If additional processing time is required, we will notify you.

UK Delivery Options

• Royal Mail Tracked 24 (1-Day Delivery) – Estimated delivery within 1 working day (not guaranteed).
• Royal Mail Next Day Special Delivery – Guaranteed Next Day Delivery by 1 PM if selected at checkout.
• Tracking details will be provided once your order has been dispatched.

International Delivery

• Delivery times vary between 2 to 6 working days, depending on the destination and courier service.
• Customs clearance may affect delivery times. Any customs duties or import taxes are the buyer’s responsibility.

Custom Orders

• Custom orders require additional time for setup and modification. Lead times typically range from 1 to 3 weeks, depending on current demand.
• During the initial discussions, we will provide an estimated delivery timescale based on your specific order.
• We aim to keep you informed throughout the process and will provide updates if there are any changes to the expected completion time.

Additional Information

• All orders are securely packaged for safe delivery.
• If you experience any issues with your delivery, please use the contact form below for assistance. Alternatively, contact us via our WhatsApp Support Channel