Shipping policy

Delivery and Shipping Policy

In-stock items ready for dispatch are normally dispatched the same working day when ordered before 2pm UK time, or the next working day after 2pm. Build and configuration times apply where applicable.
Working days are Monday to Friday, excluding bank holidays. Orders placed after 2pm on Friday or over the weekend normally dispatch on Monday, or the next working day if it is a bank holiday.
Royal Mail Tracked 24 aims for next-working-day delivery after dispatch. This is an estimate, not a guarantee.
Special Delivery by 1pm provides guaranteed next-working-day delivery, subject to postcode exceptions and service conditions. Weekend guarantees apply only if included in your chosen service.

Available Royal Mail services, prices and delivery estimates are shown at checkout. Estimates run from dispatch and may be affected by customs clearance.
Duties and taxes collected at checkout are shown before payment. Otherwise, you are responsible for applicable import charges on arrival.
If you refuse unpaid import charges and the parcel is returned to us, only the item price is refunded after receipt and inspection. Original international delivery charges are non-refundable in any instance.
A telephone number is required for international delivery and customs purposes.

Custom orders typically require an additional 1–3 working days for setup or modification before dispatch.
We will confirm an estimated timescale and keep you updated if it changes. Pre-orders and repair returns follow their stated or agreed timescales.

Orders are securely packaged, with dispatch confirmation and tracking details sent by email.
If a guaranteed service misses its deadline, contact us. We will investigate and issue any delivery-charge refund due.
For delayed, missing or damaged deliveries, email support@retrolize.co.uk or use our WhatsApp Support Channel, quoting your order number. We will investigate and arrange the appropriate remedy.