Handheld Console Repair Service - Initial Diagnosis

Got a Game Boy, Game Boy Color, Game Boy Advance or Nintendo DS that has stopped working properly? The Retrolize Handheld Console Repair Service provides professional fault diagnosis and repair for a wide range of original retro handheld consoles, from straightforward power, charging and cartridge-reading problems through to more involved component-level motherboard faults.

The £24.99 initial diagnosis gets your console onto the Retrolize repair bench so we can properly investigate the reported problem and establish what is required to put it right.

Depending on the fault, diagnosis may include console disassembly, internal inspection, voltage and continuity testing, power and charging circuit checks, cartridge slot and connector inspection, screen and audio testing, control testing and component-level electronic fault finding.

We regularly diagnose handheld console faults including consoles that will not power on, intermittent power, charging problems, damaged or faulty screens, display issues, audio faults, unresponsive controls, damaged switches, cartridge-reading problems, corroded battery terminals, battery leakage damage, liquid damage, failed capacitors, damaged connectors, broken solder joints, damaged PCB traces and previous unsuccessful repairs or modifications.

Where possible, we aim to identify and repair the actual cause of the fault rather than simply replacing complete assemblies. Depending on the console and the damage found, repairs can include connector replacement, switch replacement, capacitor replacement, damaged solder joint repair, PCB trace and pad repair, corrosion treatment and replacement of failed electronic components.

Once the initial diagnosis has been completed, we will contact you with our findings and provide a quotation for any additional repair work or replacement components required.

No additional chargeable repair work will be carried out without your approval.

The initial diagnostic service is separate from any subsequent repair work. Additional repair labour is charged at our standard workshop rate of £50 per hour + VAT, with replacement parts and components charged separately where required. Any additional costs will be agreed with you before work proceeds.

Once an approved repair has been completed, the console is reassembled and functionally tested to confirm correct operation before being externally cleaned and returned to you.

Completed covered repairs receive a 12-month Retrolize warranty from the date your repaired console is delivered back to you, in addition to your statutory consumer rights.

Retrolize is a UK based Retro Gaming Company specialising in the repair, restoration and modification of original retro gaming hardware, with experience ranging from straightforward mechanical faults to detailed component-level motherboard diagnosis.

Service Type: Handheld Console Repair & Initial Diagnosis
Initial Diagnosis Price: £24.99
Workshop Labour Rate: £50 Per Hour + VAT
Diagnostic Lead Time: Up To Approximately 3 Weeks Depending On Workshop Capacity
Additional Repairs: Quoted Separately Before Work Begins
Replacement Parts: Charged Separately Where Required
Repair Approval: Required Before Additional Chargeable Work
UK Return Postage: Included
Repair Location: Retrolize UK Workshop
Repair Warranty: 12-Month Retrolize Warranty On Covered Completed Repairs

Nintendo Game Boy DMG-01
Nintendo Game Boy Pocket
Nintendo Game Boy Color
Nintendo Game Boy Advance
Nintendo Game Boy Advance SP
Nintendo DS
Other Retro Handheld Consoles By Prior Arrangement

Initial Diagnosis: £24.99 covers the initial inspection and fault diagnosis of your handheld console.

Additional Repairs: Repair labour and replacement components are not included in the initial diagnosis and will be quoted separately where required.

Repair Approval: No additional chargeable repair work will be carried out without your approval.

Diagnostic Lead Time: Initial diagnostics can take up to approximately 3 weeks depending on current workshop capacity.

Sending Your Console: Customers are responsible for securely sending their console to Retrolize. UK return postage is included in the initial diagnostic service.

Accessories: Only send chargers, games, batteries or other accessories where they are relevant to the fault being investigated.

Other Handhelds: Please contact us before selecting the Other option so we can confirm that we can inspect your particular console.