Home Console Repair Service - Initial Diagnosis

Got a retro games console that has stopped working properly? The Retrolize Home Console Repair Service provides professional fault diagnosis and repair for a wide range of original Nintendo, Sega, Sony, Microsoft and Atari home consoles, from straightforward power and game-reading problems through to more involved component-level motherboard faults.

The £34.99 initial diagnosis gets your console onto the Retrolize repair bench so we can properly investigate the reported problem and establish what is required to put it right.

Depending on the console and fault, diagnosis may include complete or partial disassembly, internal inspection, voltage and continuity testing, power supply and power circuit checks, video and audio testing, AV connector inspection, controller port testing, cartridge slot diagnosis, optical drive testing and component-level electronic fault finding.

We regularly diagnose retro console faults including consoles that will not power on, intermittent power, no video or audio, distorted or unstable video output, damaged AV connectors, games failing to load, cartridge-reading problems, optical drive faults, controller port problems, failed capacitors, damaged connectors, corrosion, liquid damage, broken solder joints, damaged PCB traces and previous unsuccessful repairs or modifications.

Optical disc consoles such as the Sega Dreamcast, Nintendo GameCube, PlayStation and PlayStation 2 can develop faults involving their disc drives, drive connectors, power supplies and associated circuitry, while cartridge-based systems such as the NES, SNES, Nintendo 64, Master System, Mega Drive and Atari consoles can suffer from cartridge slot contamination, damaged connectors, power faults and motherboard-level component failures.

Where possible, we aim to identify and repair the actual cause of the fault rather than simply replacing complete assemblies. Depending on the console and damage found, repairs can include connector replacement, switch replacement, capacitor replacement, damaged solder joint repair, PCB trace and pad repair, corrosion treatment, power supply repair and replacement of failed electronic components.

Once the initial diagnosis has been completed, we will contact you with our findings and provide a quotation for any additional repair work or replacement components required.

No additional chargeable repair work will be carried out without your approval.

The initial diagnostic service is separate from any subsequent repair work. Additional repair labour is charged at our standard workshop rate of £50 per hour + VAT, with replacement parts and components charged separately where required. Any additional costs will be agreed with you before work proceeds.

Once an approved repair has been completed, the console is reassembled and functionally tested to confirm correct operation before being externally cleaned and returned to you.

Completed covered repairs receive a 12-month Retrolize warranty from the date your repaired console is delivered back to you, in addition to your statutory consumer rights.

Retrolize is a UK based Retro Gaming Company specialising in the repair, restoration and modification of original retro gaming hardware, with experience ranging from straightforward mechanical and power faults to detailed component-level motherboard diagnosis.

Service Type: Home Console Repair & Initial Diagnosis
Initial Diagnosis Price: £39.99
Workshop Labour Rate: £50 Per Hour + VAT
Diagnostic Lead Time: Up To Approximately 3 Weeks Depending On Workshop Capacity
Additional Repairs: Quoted Separately Before Work Begins
Replacement Parts: Charged Separately Where Required
Repair Approval: Required Before Additional Chargeable Work
UK Return Postage: Included
Repair Location: Retrolize UK Workshop
Repair Warranty: 12-Month Retrolize Warranty On Covered Completed Repairs

Nintendo Entertainment System
Super Nintendo Entertainment System
Nintendo 64
Nintendo GameCube
Sega Master System
Sega Mega Drive
Sega Dreamcast
Sony PlayStation
Sony PlayStation 2
Original Xbox
Other Retro Home Consoles By Prior Arrangement

Initial Diagnosis: £34.99 covers the initial inspection and fault diagnosis of your home console.

Additional Repairs: Repair labour and replacement components are not included in the initial diagnosis and will be quoted separately where required.

Repair Approval: No additional chargeable repair work will be carried out without your approval.

Diagnostic Lead Time: Initial diagnostics can take up to approximately 3 weeks depending on current workshop capacity.

Sending Your Console: Customers are responsible for securely sending their console to Retrolize. UK return postage is included in the initial diagnostic service.

Accessories: Only send power supplies, controllers, games, cables or other accessories where they are relevant to the fault being investigated.

Other Consoles: Please contact us before selecting the Other option so we can confirm that we can inspect your particular console.

All completed covered repairs include a 12-month Retrolize warranty from the date your repaired console is delivered back to you.

The warranty covers the repair work carried out by Retrolize and any covered replacement components supplied as part of that repair.

The warranty does not cover unrelated faults, accidental damage, misuse, liquid damage occurring after repair, subsequent modification or repair work carried out by another party.

If a fault relating to our original repair develops during the warranty period, please contact Retrolize before carrying out any further work on the console.